CIBC USA: Personal Accounts

A Canadian bank rebrand centering on meeting the needs and expectations of clients on both sides of the border.

visual identity
rebrand
user interface
Role
Visual & UI Designer
AEM Authoring
Process
Photo sourcing & editing
Prototyping
Live building
QA & Testing
Asset management
tools
Adobe Experience Manager (AEM)
Adobe Creative Suite Sketch/Figma/Invision
CIBC US iCAN checking account tablet screenshot
CIBC US mychoice checking account desktop screenshot
CIBC US mychoice prestige checking account mobile screenshot

Improved CIBC’s US(A) Personal Savings and Checking account pages with new brand visuals and updated content.

ask

The US Personal Accounts team took the opportunity to revamp the Personal account pages before the launch of the CIBC rebrand in the USA. Besides a facelift, they wanted to include updated content and add a call-to-action to open an account on every page.

problem

  • Pages are visually outdated with no styling
  • Lack of structure throughout sections
  • Content inconsistent from page to page

solution

  • Rewrite copy to a smooth and a human speaking narrative
  • Create consistency with new branding and a consistent layout similar to the CAN Chequing and Savings account pages.
Outcome - Sections Breakdown

banner

The banner hero asset features photography that accurately reflects the page's content. It features a tile card serving as an introduction to the product page and backlink.

highlights

Highlighted the account's top three features with easily scannable text and corresponding icons that best illustrate the accompanying text.

Features & Fees

Used suitable illustrations, separate callouts (boxes) to enhance information organization.

cta

All pages conclude with a CTA section to locate a banking center for applying, followed by the terms and conditions.
before and after

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